How Do You Value Customer Service?

Are customers willing to pay more to ensure they obtain top notch customer care?  What is your definition of excellent customer service? 

I would respond to this as ensuring the customer or client is satisfied with the whole sales experience.  That includes the product or service provided, the delivery, and other components of the purchase.  It also means coming up with positive solutions in the event there is a problem.  Simply having a reputation of quality service is not enough – it must be seen in action! it is vital that the customer’s experience lives up to or exceeds their expectations. 

Does good customer service have a value?  I like to think so!  How would you respond?

Our goal is that you always have a positive experience with the JPG team.  You can take that to the bank!